Shannon's blog

Anyone who has worked in a customer facing environment such as a hotel, bar, restaurant, shop or hospital will have at least one story about a difficult customer.  It’s almost a rite of passage when working with the public on a daily basis.  As someone with a background in the hospitality industry I’ve experienced my share of these, some of which I managed to resolve successfully but also a few where I wasn’t as happy with the outcome or that needed someone else’s help to deal with.